Bilingual Insurance Customer Service Representative
Location: Apopka, FL
Job Type: fulltime
Company: Shren Yeager - State Farm Agency
Salary: $45000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative Job OverviewWe are seeking a Bilingual Insurance Customer Service Representative (CSR) for a full-time position with a State Farm independent contractor agent. In this role, you will leverage your fluency in both Spanish and English to deliver exceptional service to clients and prospects. As a vital part of our team, you will play a key role in ensuring a positive customer experience while supporting the agency’s growth objectives. This opportunity is ideal for professionals who thrive in a dynamic, fast-paced environment and are motivated by the prospect of career advancement and personal development within the insurance industry.
Key Responsibilities- Serve as the first point of contact by answering phones and greeting clients and prospects in a courteous and professional manner.
- Establish and nurture customer relationships, following up as needed to ensure ongoing satisfaction and engagement.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing questions.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance products and options, ensuring they make informed decisions.
- Demonstrate a strong work ethic and total commitment to success by consistently striving to meet and exceed individual and team goals.
- Provide timely and thorough activity reports to the agent, contributing to effective agency operations.
- Remain current with product changes, licensing requirements, technical developments, and ongoing education as needed.
- Possession of a 4-40 Insurance License or the ability to obtain it within 30 days of hire is required.
- Fluency in both Spanish and English is essential for this bilingual role.
- Previous experience with State Farm systems is preferred but not mandatory.
- Strong interpersonal, written, and verbal communication skills.
- Demonstrated organizational abilities and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Commitment to delivering excellent customer service and maintaining a positive, people-oriented attitude.
- Ability to learn and adapt to new computer functions and systems.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Pride in completing work accurately and on time.
- Base pay plus bonus potential, rewarding your hard work and results.
- Paid time off and major holidays.
- 401k retirement plan and profit sharing opportunities.
- Support for continuing education and additional licensing, including 2-20 insurance license preparation.
- Gain valuable experience with potential for growth and advancement within the office.
This position is offered by a State Farm independent contractor agent. You will not be employed by State Farm Insurance Companies directly, but as a team member of an agent’s office. Employment requires successful completion of all applicable licensing and training programs. State Farm agents are independent contractors who hire and manage their own employees. Employees of State Farm agents are not employees of State Farm.
If you are a motivated professional who can see yourself succeeding in the Bilingual Insurance Customer Service Representative position, we encourage you to apply and begin the next step in your career journey.