Bilingual Front Desk Receptionist
Location: Newport News, VA
Job Type: fulltime
Company: Corey Jones - State Farm Agency
Salary: $32000.0 - $42000.0 per year
Category: Administrative
Job Description Apply Now
Bilingual Front Desk Receptionist Job DescriptionJoin a dedicated team as a full-time Bilingual Front Desk Receptionist, where you will play a key role in ensuring a positive experience for every visitor and caller. This position is an excellent opportunity for individuals fluent in both English and Spanish who are passionate about delivering exceptional customer service and supporting administrative functions in a professional office environment. As part of a State Farm agent’s team in Newport News, VA, you will contribute to maintaining efficient office operations and supporting policyholders with their needs. The employment type for this role is full-time.
Responsibilities- Serve as the first point of contact for visitors and callers, providing a welcoming and professional atmosphere in the office.
- Perform a wide range of administrative and office support activities, including answering and routing telephone calls, greeting visitors, and managing daily office tasks.
- Utilize in-house systems to assist both clients and team members, ensuring accurate and timely communication of information.
- Handle the processing of incoming and outgoing mail, ensuring important documents reach their intended recipients.
- Update and maintain policyholder contact details such as phone numbers and email addresses in company records.
- Prepare and distribute proof of insurance documents, using fax, print, or electronic communication as required by the customer.
- Redirect inquiries as appropriate, handling routine requests and escalating more complex issues to the appropriate team member.
- Fluency in both Spanish and English is essential to provide bilingual support to a diverse client base.
- Demonstrated dependability and a strong history of providing excellent customer service in a professional setting.
- Ability to quickly learn new systems and office procedures, with excellent phone manners and communication skills.
- Strong written, verbal, and listening skills, enabling clear and effective communication with clients and colleagues.
- Reliable transportation to and from work is required.
- Gain valuable administrative and customer service experience in a reputable insurance agency setting.
- Opportunities for professional growth and advancement within the office.
- Competitive compensation with base pay, bonus, and commission potential (based on licensing and experience).
- Enjoy paid time off for sick days and vacations.
Working as a Bilingual Front Desk Receptionist in Newport News, VA provides the chance to be part of a vibrant community while supporting clients with their insurance needs. The full-time position offers an engaging work environment and meaningful opportunities for career development.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.