Bilingual Customer Service Representative
Location: Tamarac, FL
Job Type: fulltime
Company: Melba Ballard - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewWe are seeking a motivated and energetic Bilingual Customer Service Representative (Spanish) to join a State Farm Agent’s team on a full-time basis in Florida. As a valued team member, you will play a pivotal role in supporting customers through value-based conversations and delivering an outstanding client experience. This is an excellent opportunity for those who thrive in a fast-paced environment and are passionate about customer service and growth within the insurance field.
Responsibilities- Establish and maintain positive customer relationships, following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about their insurance options and help them make informed decisions.
- Maintain a strong work ethic and demonstrate a commitment to success each day.
- Provide timely and thorough reports to the agent detailing daily activities and customer interactions.
- Stay up-to-date on product changes, licensing requirements, technical developments, and pursue continuing education as required.
- Excellent interpersonal and communication skills, including written, verbal, and active listening abilities.
- Strong organizational skills and a detail-oriented approach to work.
- Self-motivated and proactive in problem-solving and achieving goals.
- Ability to work effectively both independently and in a team environment.
- Demonstrated ability to multi-task and manage time efficiently.
- Dedication to providing exceptional customer service and ensuring client satisfaction.
- Proficient in learning and utilizing computer functions related to daily tasks.
- Pride in completing work accurately and in a timely manner.
- Bilingual proficiency in Spanish is required.
- Florida Insurance License 4-40 or 2-20 preferred (candidates must obtain at least 4-40 prior to starting employment).
- Base pay with bonus opportunities
- PTO including vacation and personal/sick days
- National holidays off
- Health stipend
- Retirement plan
- Valuable hands-on experience in the insurance industry
- Growth potential and opportunities for career advancement within the office
Working as a Bilingual Customer Service Representative in Florida offers the advantage of serving a diverse and dynamic community. You’ll have the chance to develop your professional skills while contributing meaningfully to customer satisfaction and business growth.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.