Bilingual Customer Service Representative
Location: Columbia, MD
Job Type: fulltime
Company: Alexander Brown State Farm
Salary: $40000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative Job OverviewThe Bilingual Customer Service Representative (Spanish) is a critical member of a State Farm Agent’s team, playing a key role in delivering exceptional service and supporting business growth. This full-time position is ideal for individuals who are fluent in Spanish and English, and who excel in a dynamic, customer-focused environment. As a Bilingual Customer Service Representative, you will engage with customers to provide accurate information, resolve inquiries, and promote insurance products tailored to client needs.
Responsibilities- Establish and nurture relationships with customers, ensuring timely follow-up to address their insurance needs and questions.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance solutions and assist them in making informed decisions.
- Maintain a strong work ethic, demonstrating commitment to achieving team and individual goals every day.
- Collaborate effectively within a team environment to ensure seamless service delivery and consistent customer satisfaction.
- Provide timely and thorough activity reports to the agent to support operational efficiency and transparency.
- Fluency in both Spanish and English is required to effectively serve a diverse client base and communicate complex information clearly.
- Outstanding interpersonal skills, with the ability to build rapport and foster relationships with customers from various backgrounds.
- Excellent written, verbal, and listening communication skills to ensure accurate information exchange and understanding.
- Strong organizational skills and the ability to multi-task in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in addressing customer needs and problem-solving.
- Dedicated to providing exceptional customer service and taking pride in work accuracy and timeliness.
- Comfortable learning and utilizing computer functions and software relevant to insurance operations.
- Ability to stay current with product changes, licensing requirements, technical developments, and continuing education as needed.
- Property & Casualty license required, or the ability to obtain such licensing within the required timeframe.
This full-time Bilingual Customer Service Representative position provides valuable experience within the insurance industry. Team members may have opportunities for growth and advancement within the agent’s office based on performance and business needs. Employees in this role are not employees of State Farm Insurance Companies, but rather work directly for an independent State Farm agent as part of their dedicated team. The role offers the chance to work in a supportive, collaborative environment where your contributions are valued and your professional development is encouraged.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.