Bilingual Customer Service Representative
Location: Mineola, NY
Job Type: fulltime
Company: State Farm Insurance/ Jim Paterson Agency
Salary: $33000.0 - $36000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and energetic Bilingual Customer Service Representative (CSR) to join a State Farm agent’s team on a full-time basis. This role is ideal for individuals fluent in both Spanish and English who are passionate about delivering outstanding customer service and are eager to contribute to the success and growth of the agency. As a Bilingual Customer Service Representative, you will play a vital role in providing support to clients and ensuring their needs are met with professionalism and care.
Key Responsibilities- Establish and maintain positive customer relationships by providing timely and effective follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance coverage, eligibility, policy changes, claim submissions, billing questions, and policy transfers.
- Utilize a customer-focused, needs-based review process to educate clients about various insurance options.
- Maintain a high level of work ethic with a strong commitment to daily success and agency goals.
- Collaborate effectively within the team environment to ensure the highest level of customer satisfaction.
- Prepare and provide timely, thorough activity reports to the agent.
- Stay current with product changes, licensing requirements, technical developments, and participate in continuing education as necessary.
- Bilingual proficiency in Spanish and English is required.
- Demonstrated excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills with keen attention to detail.
- Self-motivated, proactive, and dedicated to delivering exceptional customer service.
- Ability to learn and efficiently utilize computer functions related to the role.
- Capable of multi-tasking and thriving in a fast-paced environment.
- Effective in both independent and team settings.
- Pride in achieving accurate and timely results.
- Ability to obtain Property & Casualty license and Life and Health license (support provided if not currently licensed).
- Opportunities for professional growth and advancement within the agency.
- Valuable experience in the insurance industry.
- Supportive training for licensing and product knowledge.
- Work in a dynamic environment with a focus on teamwork and customer satisfaction.
This Bilingual Customer Service Representative (CSR) position is a unique opportunity to build a rewarding career in the insurance field. Working with a State Farm independent contractor agent, you will be empowered to make a difference for clients while developing your own skills and expertise. The agency values motivated individuals who are committed to success and are ready to take on new challenges.
Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. Please note, this position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.