Bilingual Customer Service Representative (CSR)
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: John Peters - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated Bilingual Customer Service Representative (CSR) to join our team in Delray Beach, FL. As a full-time team member, you will play a pivotal role in supporting a well-established insurance agency. In this client-facing position, you will interact with our diverse customer base, providing essential assistance in both Spanish and English. This Bilingual Customer Service Representative (CSR) job is ideal for individuals who are passionate about delivering exceptional customer support and are fluent in Spanish and English.
Responsibilities- Assist bilingual clients with inquiries related to insurance policies, coverage details, and claims processes, ensuring clear communication in both Spanish and English.
- Deliver outstanding customer service through various channels including phone, email, and in-person interactions.
- Translate documents and correspondence between English and Spanish, ensuring accuracy and clarity for all parties.
- Collaborate with other team members to resolve customer issues efficiently and accurately.
- Educate clients about insurance products, helping them make informed decisions tailored to their needs.
- Maintain up-to-date client records and documentation using CRM software and Microsoft Office Suite.
- Support the agency’s mission by fostering customer loyalty and enhancing the overall client experience.
- Fluent in both Spanish and English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience, ideally in the insurance industry, is preferred but not required.
- Strong organizational, multitasking, and time management skills.
- Empathetic and patient demeanor, with a commitment to customer satisfaction and issue resolution.
- Familiarity with insurance products, terminology, and policies is a plus.
- High school diploma or equivalent required; a college degree is a plus.
- Relevant Florida state insurance licenses (Customer Service Representative, Property & Casualty, Life and Health) preferred. Willingness to obtain required licenses is necessary; costs associated with licensing may be reimbursed.
- Proficiency in Microsoft Office Suite and CRM software.
- Bilingual; fluent in Spanish and English.
- Ability to work flexible hours as needed to accommodate client needs.
- Competitive base salary, with additional performance-based bonuses.
- Life insurance coverage.
- Paid time off to support work-life balance.
- Comprehensive training and ongoing professional development opportunities.
- Opportunities for career advancement within the agency.
Delray Beach, FL is known for its welcoming community and vibrant business environment, making it a great place to grow your career as a Bilingual Customer Service Representative (CSR).
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.