Bilingual Customer Service Representative
Location: Chicago, IL
Job Type: fulltime
Company: Thomas Kindt - State Farm Agency
Salary: $30000 - $60000 per year)
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewThe Bilingual Customer Service Representative plays a crucial role in supporting a State Farm Agent's office by delivering exceptional service and assisting clients with their insurance needs. This full-time position requires a dynamic individual who can communicate effectively in both English and another language, providing a valuable bridge between diverse customer groups and the agency. The role is ideal for those who are motivated, adaptable, and looking to build a rewarding career in the insurance industry, with opportunities for professional development and advancement.
Key Responsibilities- Establish and nurture customer relationships by proactively reaching out and following up with clients as needed.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance products, policy eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about available insurance options using a customer-focused, needs-based review process to ensure clients make informed decisions.
- Maintain a strong work ethic and demonstrate total commitment to achieving success and meeting customer needs on a daily basis.
- Prepare and provide timely and thorough activity reports to the State Farm agent as part of ongoing performance and customer service tracking.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities in both English and a second language.
- Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.
- Self-motivation and the ability to proactively solve problems and take initiative in delivering high-quality customer service.
- Commitment to accuracy and timely completion of work assignments while working effectively within a team environment.
- Proficiency in using computer systems and the ability to learn new software programs relevant to insurance operations.
- Willingness to stay updated on product changes, licensing requirements, technical developments, and participate in continuing education as required.
- Must be able to obtain Property & Casualty license and Life and Health license as required by state regulations.
This full-time Bilingual Customer Service Representative position offers valuable experience in the insurance industry and the potential for growth within the agency. Employees are encouraged to pursue opportunities for advancement and to expand their skills through ongoing learning and professional development. Working with a State Farm independent contractor agent provides a unique chance to build a meaningful career in a supportive and collaborative environment.
Legal DisclaimersThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.