Bilingual Customer Service Representative
Location: Broadview, IL
Job Type: fulltime
Company: Audwin Rowe - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewAudwin Rowe - State Farm Agency is seeking a dedicated and professional Bilingual Customer Service Representative to join our dynamic team. This full-time opportunity is ideal for individuals fluent in both English and Spanish who are passionate about delivering exceptional customer service and contributing to the growth of our business. As a Bilingual Customer Service Representative, you will be an integral part of our agency, engaging with clients, supporting office operations, and ensuring that each customer enjoys a positive and personalized experience. This role is designed for individuals eager to learn and develop within the insurance industry, and comprehensive training will be provided to the right candidate.
Key Responsibilities- Welcome and assist visitors to the office, ensuring a friendly and professional atmosphere.
- Respond to routine telephone inquiries, providing accurate information and directing calls as appropriate.
- Prepare reports, maintain records, and compile information for the agent as requested.
- Establish and maintain organized filing systems for client and office documentation.
- Order and manage office supplies to ensure operational efficiency.
- Assist in training and supporting less experienced staff members as needed.
- Gather information from existing and prospective clients to support service delivery and identify their needs.
- Work collaboratively with licensed team members to introduce clients to new insurance product lines.
- Proficiency in both English and Spanish is essential for effective communication with diverse clients.
- Strong written, verbal, and listening skills to interact with clients and colleagues professionally.
- Ability to handle confidential information with discretion and adhere to security protocols.
- Demonstrated ability to adapt to fluctuating workloads and shifting priorities in a fast-paced environment.
- Experience in office support roles, with knowledge of standard secretarial and administrative procedures.
- Familiarity with operating computers, office terminals, and related peripheral equipment.
- Knowledge of grammar, punctuation, and syntax for preparation of written materials.
- Strong organizational skills and attention to detail, ensuring work is completed accurately and on time.
- Motivation to become a licensed insurance professional, with a willingness to pursue a Property & Casualty license if not already obtained.
- Commitment to ongoing learning, including staying current on product updates, licensing, and professional development requirements.
- Hourly pay with bonus potential.
- Paid time off, including vacation and personal or sick days.
- Valuable experience and insight into the insurance industry.
- Opportunities for professional growth and advancement within the agency.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.