Bilingual Customer Service Representative
Location: Broadview, IL
Job Type: fulltime
Company: Audwin Rowe - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Job OverviewAudwin Rowe - State Farm Agency is seeking a dedicated and professional Bilingual Customer Service Representative to join our team on a full-time basis. This role is ideal for individuals who are fluent in Spanish and English and are passionate about delivering exceptional service experiences to clients. As a Bilingual Customer Service Representative, you will play a central role in supporting the agency’s operations, enhancing customer satisfaction, and contributing to business growth. This position offers valuable exposure to the insurance industry and excellent opportunities for professional development.
Key Responsibilities- Greet and assist visitors promptly and professionally, ensuring each interaction reflects positively on the agency.
- Respond to routine telephone inquiries, providing accurate information and directing calls as needed to appropriate team members.
- Prepare and maintain reports, records, and information as requested by the agent, supporting agency operations and compliance.
- Establish and organize client and agency files, ensuring all documentation is accurate, secure, and up-to-date.
- Monitor inventory and requisition office supplies as needed to maintain smooth daily operations.
- Assist in the onboarding and training of less experienced staff, sharing best practices and agency procedures.
- Gather information from existing and potential clients to facilitate product and service inquiries.
- Support licensed team members with client pivots to new product lines, helping to drive agency growth and meet customer needs.
- Fluency in both Spanish and English, with strong verbal and written communication skills in both languages.
- Proven ability to communicate effectively with a diverse range of clients and team members.
- Demonstrated ability to maintain confidentiality and apply appropriate security measures when handling sensitive information.
- Organizational skills and the ability to adapt to fluctuating workloads and shifting priorities.
- Proficiency in standard office equipment, including computers, terminals, and peripheral devices.
- Attention to detail and thorough knowledge of grammar, punctuation, and syntax relevant to business correspondence and reports.
- Experience in a variety of office support roles, demonstrating a strong understanding of secretarial and administrative procedures.
- Commitment to accuracy and timeliness in completing assigned tasks.
- Willingness and ability to obtain Property & Casualty insurance license (required for ongoing employment).
- Preparedness to stay informed of product changes, licensing requirements, technical updates, and continuing education.
This full-time Bilingual Customer Service Representative position offers a supportive and growth-oriented work environment. Team members benefit from ongoing training and the chance to gain valuable experience in the insurance industry. The role provides hourly pay, potential bonuses, paid time off including vacation and personal/sick days, and clear pathways for career advancement within the agency. Working in our agency provides a rewarding opportunity to build customer relationships and contribute to a reputable business.
Being part of this team in the local area means joining a close-knit group that values integrity, excellent customer service, and professional growth. Our agency is committed to fostering an inclusive and collaborative culture.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.