Bilingual Customer Service Representative
Location: Villa Rica, GA
Job Type: parttime
Company: Bradford Hegler - State Farm Agency
Salary: $12.0 - $15.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Job OverviewWe are seeking a dedicated and customer-focused Bilingual Customer Service Representative to join our team in Villa Rica, GA. This full-time position offers a dynamic work environment where your ability to communicate fluently in both English and Spanish is highly valued. As a key member of our front office team, you will play a critical role in delivering excellent service standards, efficiently responding to customer inquiries, and maintaining high levels of satisfaction among our valued clients.
Responsibilities- Establish and nurture strong customer relationships by following up with clients as needed to ensure satisfaction and address any concerns.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based process to educate clients about insurance options and help them make informed decisions.
- Maintain a strong work ethic and demonstrate a commitment to success each day through reliability, professionalism, and positive interactions with clients and peers.
- Handle a variety of front office administrative duties, including managing calls, scheduling appointments, and supporting daily office operations.
- Communicate clearly and empathetically with clients in both English and Spanish, ensuring their needs are understood and addressed effectively.
- Fluency in both English and Spanish is required to effectively communicate with a diverse client base.
- Strong phone contact handling skills, with the ability to actively listen and provide solutions tailored to each client's needs.
- Comfortable making outbound calls and following up with clients to ensure their satisfaction and understanding of products and services.
- Willingness to obtain a Property and Casualty insurance license, with training provided for the right candidate.
- Exceptional interpersonal skills, with a genuine enthusiasm for helping customers and resolving their concerns.
- Patience, empathy, and the ability to advocate for clients, demonstrating passion for excellent service.
- Strong problem-solving abilities, with the capacity to think quickly and address issues as they arise.
- Excellent communication and presentation skills, both verbal and written.
- Ability to multi-task, prioritize tasks efficiently, and manage time effectively in a fast-paced office environment.
The Bilingual Customer Service Representative is an essential part of our team, supporting our mission to provide outstanding service to every client. While no prior insurance experience is required, a positive attitude, eagerness to learn, and a customer-first mindset are crucial for success in this role. You will receive comprehensive training and support to obtain the necessary Property and Casualty insurance license, equipping you with valuable skills and knowledge for your career.
Why Work HereVilla Rica, GA is a welcoming community, offering a friendly environment and opportunities for professional growth. As part of our team, you will gain valuable experience, benefit from growth potential within the office, and work in an atmosphere that values teamwork and customer commitment.
Legal StatementThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.