Bilingual Customer Service Representative
Location: Tamarac, FL
Job Type: fulltime
Company: Melba Ballard - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewWe are seeking a dedicated Bilingual Customer Service Representative (Spanish) to join a State Farm Agent's team on a full-time basis in Florida. The ideal candidate is an energetic professional with a passion for delivering exceptional customer service and building lasting relationships with clients. This role provides an opportunity to support business growth through value-based conversations and a commitment to outstanding customer care. If you thrive in a fast-paced environment and are motivated to succeed, this position offers a rewarding career path with opportunities for advancement.
Key Responsibilities- Establish and maintain strong relationships with customers by providing ongoing support and follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about various insurance options and help them make informed decisions.
- Consistently demonstrate a strong work ethic and a daily commitment to achieving team and personal success.
- Provide timely and thorough activity reports to the agent to ensure high standards of service and communication.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational skills and the ability to multi-task effectively in a team environment.
- Self-motivated, detail-oriented, and proactive in problem solving to deliver high-quality customer service.
- Proficiency in computer functions and a willingness to learn new technologies as needed.
- Demonstrated dedication to customer service and a pride in accomplishing work accurately and on time.
- Bilingual proficiency in Spanish is required to effectively communicate with a diverse client base.
- Florida Insurance License 4-40 or 2-20 is preferred; candidates must obtain at least a 4-40 license prior to starting.
- Commitment to staying current on product changes, licensing requirements, technical developments, and continuing education.
- Competitive base pay with bonus opportunities.
- PTO (paid time off), including vacation, personal, and sick days.
- National holidays off.
- Health stipend and retirement plan.
- Valuable hands-on experience in the insurance industry.
- Clear paths for career advancement within the agency.
As a Bilingual Customer Service Representative (Spanish) in Florida, you will gain experience working with a respected State Farm Agent and have the chance to make a significant impact on clients' lives. Florida is known for its vibrant communities and diverse population, offering a dynamic environment for professionals looking to build meaningful relationships in customer service roles.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.