Bilingual Customer Service Representative
Location: Centennial, CO
Job Type: fulltime
Company: Pamela M Buckland - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Administrative
Job Description Apply Now
Bilingual Customer Service Representative Job DescriptionThe Bilingual Customer Service Representative plays a vital role in providing high-quality service and support to clients, with a focus on both English and Spanish-speaking customers. This full-time position is ideal for individuals who are fluent in both languages and are enthusiastic about building relationships, assisting clients, and contributing to the growth of a reputable insurance agency. As a Bilingual Customer Service Representative, you will handle a variety of customer service and sales-related responsibilities that support the agency’s mission of delivering excellent service and increasing its customer base.
As a Bilingual Customer Service Representative, your primary goal will be to ensure every customer receives professional, timely, and accurate assistance. You will also play a key role in reaching out to potential customers, quoting insurance products, and helping to onboard new clients. This dual focus on service and outreach requires strong communication skills, a positive attitude, and a willingness to learn the specifics of the insurance industry. Although previous insurance experience is not required, candidates must be able to obtain necessary insurance licenses as part of their employment.
Key Responsibilities- Assist customers with payments, policy changes, and general inquiries, providing seamless service in both English and Spanish.
- Set appointments for new business onboarding and conduct policy reviews to ensure customers’ needs are met.
- Answer billing questions and provide accurate information regarding payments and policies.
- Make outbound calls to remind clients about upcoming payments and address any concerns promptly.
- Contact existing clients to maintain relationships and identify opportunities for additional services or policy updates.
- Consistently meet or exceed daily call goals for prospecting new business and expanding the agency’s client base.
- Utilize needs-based scripts for phone conversations and in-person meetings to tailor solutions for each client.
- Collaborate with the agent to set and achieve individual and team bonus goals.
- Fluency in both Spanish and English is required for effective customer communication.
- Strong interpersonal and communication skills, with a friendly and outgoing personality.
- Ability to work collaboratively as a team player and maintain a positive, goal-oriented attitude.
- Motivation to achieve sales goals and contribute to agency growth.
- Sales experience is preferred but not mandatory; the agency provides training for the right candidate.
- Must be able to obtain required insurance licenses as part of employment.
The full-time Bilingual Customer Service Representative position offers the opportunity to develop new skills, gain valuable experience in the insurance industry, and work in a supportive, inclusive environment. The agency is committed to the professional growth of its team members, offering comprehensive training and the chance to earn bonuses based on performance. Employees benefit from a positive office culture that values teamwork, flexibility, and a commitment to exceptional customer service.
This role is based in a dynamic area, providing the chance to build a rewarding career while serving a diverse community. The supportive environment encourages employees to bring their best selves to work and enjoy a fulfilling career with opportunities for advancement.
Equal Employment Opportunity StatementThe company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.