Bilingual Customer Service Representative
Location: Mineola, NY
Job Type: fulltime
Company: State Farm Insurance/ Jim Paterson Agency
Salary: $33000.0 - $36000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewThe Bilingual Customer Service Representative position offers an excellent opportunity for individuals fluent in both Spanish and English to join a dynamic insurance agency team. This full-time role focuses on delivering outstanding customer service and supporting clients through value-based conversations and a commitment to a remarkable customer experience. Bilingual Customer Service Representatives play a key part in building and maintaining client relationships, providing insurance information, and ensuring satisfaction throughout each customer interaction.
Responsibilities- Establish and nurture customer relationships, proactively following up with clients as necessary to address questions and concerns.
- Deliver prompt, accurate, and friendly service to customers, responding to inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing questions.
- Educate customers about available insurance options using a needs-based review process tailored to each individual.
- Maintain a strong work ethic and a commitment to daily success, meeting both personal and team goals.
- Provide timely and comprehensive activity reports to the agent to ensure clear communication and workflow.
- Stay up to date with product changes, licensing requirements, technical developments, and continuing education to provide accurate information and service.
- Bilingual fluency in Spanish and English is required.
- Demonstrated excellence in interpersonal, written, verbal, and listening communication skills.
- Strong people-oriented approach and organizational skills.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Dedication to delivering high-quality customer service in a timely manner.
- Proficiency with computer functions and willingness to learn new technologies as needed.
- Ability to work effectively within a team environment and manage multiple tasks simultaneously.
- Must be able to obtain Property & Casualty license and Life and Health license as required by state regulations; support for licensing and training is provided.
As a Bilingual Customer Service Representative, you will gain valuable experience in the insurance industry and have opportunities for professional development and advancement within the agency. Employees benefit from a supportive team environment where growth is encouraged, and training is provided for those new to insurance. The agency values dedication, accuracy, and a customer-focused mindset, ensuring each team member is equipped to succeed.
Legal DisclaimerThis position is with an independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.