Bilingual Customer Service Representative
Location: Atlanta, GA
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $21.75 - $22.00 Per Hour
Category: Financial Services
Job Description Apply Now
Bilingual Customer Service Representative
TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking a dedicated Bilingual Customer Service Representative to join its dynamic team supporting luxury automotive financial services, including renowned brands such as Porsche, Bentley, and Lamborghini. As a Bilingual Customer Service Representative, you will play a critical role in delivering exceptional, white-glove customer service experiences to clients, dealers, and internal teams. This long-term contract-to-hire position provides a unique opportunity to build a rewarding career in the luxury automotive finance sector while working within an inclusive, collaborative, and growth-oriented environment.
As a Bilingual Customer Service Representative, you will have the chance to interact directly with customers through various channels, including phone, email, and web platforms. Your primary focus will be to provide one-contact resolution, ensuring that every interaction is handled efficiently and with the highest level of professionalism. You will navigate multiple systems, adhere to service-level agreements, and deliver solutions that align with the premium standards of the brands you represent. If you are passionate about customer service and fluent in both English and Spanish, this role offers a pathway to professional development and advancement within the luxury automotive financial services industry.
Bilingual Customer Service Representative - Summary- Support luxury automotive financial services brands by providing top-tier, bilingual customer service.
- Work in a fast-paced, collaborative setting focused on creating outstanding client experiences.
- Opportunity for long-term career growth in a prestigious and supportive company culture.
- Deliver one-contact resolution to customers through phone, email, and web-based communication channels.
- Provide premium, white-glove service to customers, dealers, and internal teams, meeting the high expectations of luxury automotive brands.
- Maintain and exceed service-level targets, including Average Handle Time (AHT), quality, and schedule adherence metrics.
- Efficiently navigate multiple systems, such as Fiserv V8 and proprietary phone tools, to resolve customer inquiries and complete administrative tasks.
- Follow established workflows and protocols for processing administrative requests and supporting internal operations.
- Uphold compliance with industry standards and federal regulations including FDCPA, FCRA, ECOA, and privacy requirements.
- Demonstrate high computer literacy and multitasking abilities while managing confidential customer information securely and accurately.
- Competitive compensation structure tailored to experience and performance.
- Paid Time Off (PTO) allotment for work-life balance.
- Comprehensive benefits program including health, dental, and vision coverage.
- Opportunities for bonuses and career promotions based on merit and performance.
- Positive, supportive work culture that encourages professional growth and ongoing development.
- Fluency in both Spanish and English is required for effective communication with a diverse client base.
- Minimum of 3 years of customer service experience; experience in automotive finance is preferred.
- Knowledge of federal laws and regulations relevant to the role, including FDCPA, FCRA, ECOA, and privacy guidelines.
- High level of computer literacy and the ability to work efficiently across multiple digital platforms.
- Strong multitasking skills and the ability to handle high-pressure situations with professionalism.
- High school diploma required; associate's or bachelor's degree preferred.
- Customer-focused professional with a strong commitment to delivering exceptional service experiences.
- Detail-oriented and organized, capable of managing multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills in both English and Spanish.
- Demonstrates integrity, discretion, and a high standard of professionalism at all times.
- Adaptable, proactive, and eager to embrace new challenges and opportunities for growth.
- Values diversity, equity, and inclusion in the workplace.
- This is a long-term contract-to-hire opportunity with a reputable company in the luxury automotive financial services sector.
- Flexibility is required to work within the designated shift times, ensuring coverage and service excellence.
- Working with TRC Talent Solutions provides access to a wide range of resources, support, and opportunities for career advancement.
- Enjoy the benefits of a remote work environment while making meaningful contributions to a world-class brand portfolio.
- Legal Disclaimer: TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.
If you are ready to advance your career as a Bilingual Customer Service Representative and contribute to the success of world-class luxury brands, click the application button today to join a team that values excellence, growth, and a positive workplace culture.