Bilingual Customer Service Representative
Location: Odenton, MD
Job Type: fulltime
Company: Paul Counts - State Farm Agency
Salary: $37500.0 - $55000.0 per year
Category: Sales
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewPaul Counts - State Farm Agency is seeking a dedicated and enthusiastic professional to join the team as a Bilingual Customer Service Representative. This full-time position offers an excellent opportunity for individuals who are motivated to help others and thrive in a dynamic, fast-paced environment. The role is designed for individuals who are passionate about delivering exceptional service and building lasting relationships with customers. While prior experience in insurance is not required, comprehensive training will be provided to the selected candidate to ensure success in the role.
Key Responsibilities- Establish and maintain relationships with customers, ensuring their needs are met through effective follow-up and ongoing communication.
- Deliver prompt, accurate, and courteous customer service by responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing questions.
- Educate customers about various insurance products and services using a needs-based review process, helping them make informed decisions to protect what matters most.
- Maintain a strong work ethic and demonstrate a high level of commitment to achieving daily and long-term goals for both individual and team success.
- Work collaboratively with team members to ensure all customer inquiries and concerns are addressed effectively and efficiently.
- Provide timely and detailed activity reports to the agent to support operational transparency and continuous improvement.
- Spanish speaking skills are strongly preferred to effectively serve a diverse customer base.
- Demonstrated interpersonal and communication skills, both verbal and written, with the ability to actively listen and respond to customer needs.
- Strong organizational abilities with keen attention to detail and a proactive approach to problem-solving.
- Self-motivated and driven to provide outstanding customer service in every interaction.
- Competence in using computer systems for data entry, account management, and reporting.
- Ability to manage multiple tasks simultaneously and work effectively within a collaborative, team-oriented environment.
- Willingness to pursue and obtain Property & Casualty license as well as Life and Health license, as required for the role.
- Commitment to remaining informed about product changes, industry developments, licensing requirements, and ongoing professional education.
- Competitive salary with potential for additional performance-based bonuses.
- PTO including vacation and personal/sick days to support work-life balance.
- Valuable hands-on experience in the insurance industry and opportunities for skill development.
- Clear pathways for career advancement and professional growth within the agency.
As a member of the Paul Counts - State Farm Agency, you will be part of a supportive team dedicated to providing remarkable customer experiences. Our agency values inclusivity, integrity, and continuous improvement, making it a rewarding environment for those who are committed to excellence.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.