Bilingual Customer Service Representative
Location: Odenton, MD
Job Type: fulltime
Company: Paul Counts - State Farm Agency
Salary: $30000 - $60000 per year)
Category: Administrative
Job Description Apply Now
Bilingual Customer Service Representative Job OverviewThe Bilingual Customer Service Representative position offers a rewarding opportunity to join a dynamic team in a fast-paced insurance office environment. As a key member of the customer service team, you will play a crucial role in supporting clients and ensuring a positive customer experience. This full-time position is designed for individuals who excel in communication, are proactive problem solvers, and are fluent in both English and Spanish.
Responsibilities- Establish and maintain strong customer relationships by providing exceptional service and ongoing support to clients regarding insurance products and services.
- Respond promptly and accurately to customer inquiries related to insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing inquiries.
- Educate customers about insurance products and options using a customer-focused, needs-based approach.
- Follow up with customers as needed to ensure all issues are resolved and questions are answered.
- Maintain a strong work ethic and demonstrate a consistent commitment to success and high-quality service.
- Provide timely and thorough activity reports to the insurance agent for tracking and quality assurance purposes.
- Keep up to date on product changes, licensing requirements, technical developments, and ongoing education opportunities.
- Fluency in both English and Spanish is preferred, to support a diverse client base and provide the highest level of service.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational skills, attention to detail, and the ability to multi-task efficiently in a team-oriented environment.
- Demonstrated self-motivation and a proactive approach to solving customer issues.
- A commitment to delivering outstanding customer service and achieving work goals accurately and in a timely manner.
- Proficiency with computer functions and the ability to quickly learn new software applications related to insurance services.
- Ability to remain adaptable and flexible in a fast-paced setting while maintaining professionalism.
- Must be able to obtain Property & Casualty license and Life and Health license as required for the role.
This position provides valuable experience in the insurance industry, with opportunities for growth and advancement within the team. The Bilingual Customer Service Representative will be encouraged to remain current on industry best practices and pursue ongoing training and professional development.
Why Work Here?Employees enjoy a supportive team environment with opportunities to expand their skill set and advance their careers. The office promotes a culture of respect, collaboration, and professional growth. The full-time position offers a chance to build a rewarding career in a respected industry while serving the local community's insurance needs.
Legal DisclaimersThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.