Bilingual Customer Service Representative
Location: Chicago, IL
Job Type: fulltime
Company: Thomas Kindt - State Farm Agency
Salary: $30000 - $60000 per year)
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative Position OverviewThe Bilingual Customer Service Representative plays a vital role in supporting the daily operations of a State Farm independent contractor agent’s office. This full-time position offers an excellent opportunity to contribute to business growth and customer satisfaction through professional, value-based conversations and outstanding service. Candidates who are motivated self-starters and thrive in dynamic environments will find a rewarding career path with strong prospects for professional development.
Key Responsibilities- Establish and nurture customer relationships, maintaining ongoing communication and following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly service by responding to a variety of inquiries related to insurance products, including availability, eligibility, coverage, policy changes, transfers, claims submissions, and billing clarification.
- Educate customers about insurance options through a customer-focused, needs-based review process, helping them make informed decisions regarding their policies.
- Demonstrate a strong work ethic and a commitment to achieving success and providing remarkable customer experiences on a daily basis.
- Collaborate effectively as part of a team, supporting office goals and contributing to a positive work environment.
- Generate and submit timely, thorough activity reports to the agent, ensuring accurate documentation and communication of customer interactions and outcomes.
- Excellent interpersonal, written, verbal, and listening skills are essential for interacting with customers and colleagues.
- Strong organizational abilities and attention to detail help ensure accuracy and efficiency in daily operations and record-keeping.
- Self-motivated and proactive approach to identifying and resolving problems, with a dedication to exceptional customer service.
- Ability to work effectively in a team environment and manage multiple tasks simultaneously.
- Comfortable learning and utilizing computer systems and office technology to support customer service and sales activities.
- Commitment to ongoing professional development, including staying up to date with product changes, licensing, technical updates, and required continuing education.
- Must either possess or be able to obtain a Property & Casualty insurance license.
- Must either possess or be able to obtain a Life and Health insurance license.
This position is with an independent contractor agent for State Farm, offering the opportunity to gain valuable experience in the insurance industry. Employees of State Farm agents are not employees of State Farm Insurance Companies, but rather of the independent agent. Selected candidates must successfully complete all applicable licensing requirements and training programs. By joining this team, you will have the chance to grow your skills, advance your career, and contribute to the success of a respected insurance provider.
If you are motivated to succeed and believe you have the skills and dedication required for this Bilingual Customer Service Representative position, we invite you to apply and take the next step in your career journey.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.