Bilingual Customer Service Representative
Location: HERMITAGE, TN
Job Type: fulltime
Company: Cindy Puckett - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (CSR) Job DescriptionWe are seeking a motivated and dynamic Bilingual Customer Service Representative (CSR) to join our State Farm Agent team on a full-time basis. This role is ideal for individuals who are fluent in both English and Spanish and are passionate about providing outstanding customer support in the insurance sector. As a Bilingual Customer Service Representative, you will play a key role in supporting our customers and contributing to our office's continued growth and success.
Responsibilities- Establish and maintain positive relationships with customers, ensuring their needs are met through ongoing communication and follow-up.
- Deliver prompt, accurate, and friendly customer service, handling inquiries related to insurance products, eligibility, policy updates, claims submissions, and billing matters.
- Educate customers on available insurance options using a needs-based approach, helping them make informed decisions about their insurance coverage.
- Demonstrate a strong work ethic and dedication to achieving daily success.
- Identify and develop new service opportunities with both new and existing clients to expand the reach of our insurance products.
- Provide timely and comprehensive activity reports to the agent, ensuring transparency and accountability in all interactions.
- Bilingual proficiency in English and Spanish is required.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and committed to delivering exceptional customer service.
- Ability to work effectively in a team environment and manage multiple tasks simultaneously.
- Comfortable learning and using computer systems and office software.
- Must be able to obtain Property & Casualty license and Life and Health license if not already held.
- Commitment to staying current with product changes, licensing requirements, technical developments, and continuing education.
- Opportunity to gain valuable experience in the insurance industry.
- Potential for advancement and growth within the State Farm Agent office.
- Comprehensive benefits package including health, dental, life insurance, paid time off, and retirement plan.
- Competitive salary structure with bonus and commission opportunities.
Working as a Bilingual Customer Service Representative in this State Farm Agent office offers a rewarding environment where your bilingual skills and dedication to client service can help you thrive and advance in your career. Our team fosters a collaborative and energetic workplace focused on delivering excellent customer experiences.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.