Bilingual Customer Service Representative (Portuguese/English)
Location: Mineola, NY
Job Type: fulltime
Company: State Farm Insurance/ Jim Paterson Agency
Salary: $33000.0 - $36000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (Portuguese/English) Job OverviewWe are seeking a dedicated Bilingual Customer Service Representative (Portuguese/English) to join a State Farm agent’s team. This full-time opportunity is ideal for individuals who are fluent in both Portuguese and English and are passionate about delivering exceptional customer service in the insurance industry. The role is designed for an energetic and self-motivated individual who thrives in a fast-paced professional environment and is committed to supporting the growth of the agency through exceptional interaction and value-driven conversations with clients. As a Bilingual Customer Service Representative (Portuguese/English), you will play a crucial role in ensuring customer satisfaction and supporting the agency’s success.
Key Responsibilities- Establish and maintain ongoing relationships with customers, following up as needed to ensure satisfaction and address any concerns.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about a variety of insurance options available through the agency.
- Maintain a strong work ethic and demonstrate total commitment to daily success, supporting the agency’s goals and mission.
- Provide timely and thorough activity reports to the agent, ensuring transparent communication and documentation.
- Fluency in both Portuguese and English is required for this Bilingual Customer Service Representative (Portuguese/English) position.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated people-oriented approach, with strong organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving, with a commitment to delivering outstanding customer service.
- Ability to learn and utilize computer functions efficiently.
- Ability to work accurately and in a timely manner, both independently and as part of a team.
- Capacity to multi-task and manage competing priorities in a dynamic environment.
- Must be able to obtain Property & Casualty license and Life and Health license.
- Commitment to remaining current in product changes, licensing requirements, technical developments, and continuing education.
- Comprehensive training provided—insurance experience is not required.
- Opportunity to gain valuable experience in the insurance industry as a Bilingual Customer Service Representative (Portuguese/English).
- Potential for growth and advancement within the agency based on performance and initiative.
- Supportive team environment and a chance to make a significant impact on customers’ lives.
This Bilingual Customer Service Representative (Portuguese/English) position offers the chance to develop your career in insurance and customer service while making a meaningful contribution to a reputable agency. If you are motivated to succeed and envision yourself in this role, please submit your resume for consideration. The agency is committed to professional development and supports employees in obtaining the necessary licenses and training for success.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.