Automotive Service Advisor
Location: San Francisco, CA
Job Type: Full Time
Company: Stress-Free Auto Care
Category: Sales & Service
Job Description Apply Now
The Automotive Service Advisor plays a crucial role in delivering outstanding customer service while driving sales in the dynamic automotive service industry. As an Automotive Service Advisor, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your responsibilities include guiding customers through their service journey, ensuring clear communication, setting accurate expectations, and providing a transparent, high-quality experience from the initial appointment through vehicle delivery.
This full-time position is ideal for individuals with a passion for sales and customer relationships. Automotive Service Advisors work directly with customers to assess their automotive needs, recommend appropriate services, and convert opportunities into approved repairs and sales. In this performance-driven environment, your ability to achieve sales targets and revenue goals will be directly linked to both your personal success and the continued growth of the company.
Automotive Service Advisors are expected to foster trusted relationships by understanding customer requirements, communicating technician recommendations, and delivering on commitments. Your day-to-day activities will involve multitasking, managing multiple repair orders simultaneously, and utilizing shop management technology to support seamless service experiences. Collaboration with technicians and shop leadership is essential to ensure efficient workflow and customer satisfaction at every step.
Success in this role is measured by your ability to generate strong sales results while building customer loyalty and trust, which in turn contributes to repeat business. The company rewards high performers with opportunities for career advancement, recognizing those who demonstrate leadership potential, consistent results, and readiness for additional responsibilities.
This position offers a clear career path. Starting as an Automotive Service Advisor, you may advance to roles such as Assistant General Manager, General Manager, Senior General Manager, and even District Manager based on your performance and leadership abilities. The company supports your growth through ongoing training and development, ensuring that you are equipped with the skills needed to maximize your impact and progress in your career.
Working as an Automotive Service Advisor in this organization means joining a team that values integrity, transparency, and customer-centric service. The company’s mission is to provide stress-free auto care experiences while fostering an environment where employees can excel and grow professionally. If you are motivated by results, thrive in a fast-paced setting, and are eager to see your performance reflected in tangible outcomes, this is the ideal career path for you.
Automotive Service Advisor - Summary- Serve as the main point of contact for customers seeking automotive service and repairs
- Guide customers through the complete service journey, from appointment to vehicle delivery
- Achieve individual sales and revenue targets in a goal-oriented environment
- Foster lasting customer relationships through exceptional service and communication
- Leverage performance data and feedback for continuous improvement and advancement
- Establish and build trusted customer relationships by accurately assessing their needs and setting clear expectations
- Meet or exceed sales and revenue objectives by recommending and selling additional services and repairs
- Communicate technician recommendations to customers, overcoming objections with value-driven discussions
- Manage repair orders, approvals, updates, and the final handoff process
- Coordinate closely with technicians and shop leaders to ensure efficient workflow and reliable customer commitments
- Maintain accuracy and follow-through while managing multiple customers and active repair orders in a busy environment
- Utilize shop management technology to organize tasks, support timely communication, and enhance the customer experience
- Track and understand personal performance metrics, identifying areas for growth and adjusting strategies as needed
- Demonstrate a team-oriented approach, stepping up to support broader shop success when necessary
- Medical, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Employee discounts on services
- Ongoing training and professional development opportunities
- Clear pathway for career advancement as the company grows
- Demonstrated success in meeting or exceeding individual sales, revenue, or performance goals
- Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing settings
- Strong consultative selling abilities, including needs discovery, value building, objection handling, and closing
- Excellent communication, organizational, and problem-solving skills
- Ability to build trust quickly and foster customer loyalty
- Comfort working with measurable KPIs and using performance data for improvement
- Ability to multitask and manage competing priorities with urgency and accuracy
- Coachability and a willingness to continuously improve sales performance and automotive knowledge
- Team-first mentality, willing to support wider shop needs
- Automotive experience is a plus, but strong sales and customer skills are prioritized
- Results-driven professional with proven sales achievements
- Customer-centric approach with the ability to build lasting relationships
- Strong communicator who excels in high-energy, fast-paced environments
- Self-motivated and competitive, eager to exceed goals and grow professionally
- Adaptable team player who can balance individual and group priorities
- Desire to advance within a growing company that values performance and leadership
- Career advancement is based on performance, leadership potential, and readiness for more responsibility
- The company is committed to ongoing employee development and internal promotions
- Employees benefit from working in a supportive environment that recognizes and rewards achievement
- Joining this organization means contributing to a mission-driven team focused on customer satisfaction and operational excellence
- Take the next step in your automotive service career by applying today—click the application button to get started!