Auto Parts Customer Service Representative (CSR)
Location: Houston, TX
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
The Auto Parts Customer Service Representative (CSR) plays a crucial role in ensuring a positive customer experience within the automotive parts industry. At Openwork Company, we are seeking a knowledgeable and dedicated Auto Parts Customer Service Representative (CSR) to join our dynamic team serving the needs of a used auto parts business near the Hobby airport area. This full-time opportunity offers an engaging work environment where your expertise in auto parts and customer service will be highly valued. As an Auto Parts Customer Service Representative (CSR), you will interact with customers in-person and over the phone, utilizing your automotive knowledge and attention to detail to assist with parts identification, sales, and general support throughout the facility. If you have a passion for automotive parts and a commitment to excellent service, we invite you to apply for this rewarding Auto Parts Customer Service Representative (CSR) position.
Working as an Auto Parts Customer Service Representative (CSR) provides a unique chance to develop your skills in retail, customer interaction, and automotive technology. The role involves using computer systems to help customers locate specific vehicles and parts, processing transactions, and collaborating closely with the cashier team. Your ability to communicate fluently in both English and Spanish will be especially valuable in serving a diverse customer base. You will also contribute to the safe and efficient operation of the yard by attending safety meetings and participating in various general labor tasks such as sweeping, shoveling, and maintaining cleanliness throughout the facility. Your willingness to work flexible hours, including weekends and overtime as needed, will ensure seamless operations and customer satisfaction.
As an Auto Parts Customer Service Representative (CSR), your day-to-day responsibilities will involve a blend of retail service, technical support, and hands-on activities. You will be expected to answer customer inquiries, both in-person and via phone, providing accurate information regarding parts availability and compatibility. Proficiency with Microsoft Outlook and Excel is required to facilitate smooth communication and record-keeping. Physical stamina is essential, as the role requires standing for extended periods and lifting items up to 50 pounds. Your keen attention to detail and commitment to safety protocols will help maintain a productive and hazard-free work environment.
Joining the Openwork Company as an Auto Parts Customer Service Representative (CSR) offers numerous benefits including a competitive hourly wage, opportunities for overtime, and the ability to work in a collaborative and supportive team. The company is dedicated to fostering a safe and inclusive workplace, ensuring all team members feel valued and empowered to contribute to the organization's success. As you grow in your role, you will have the chance to expand your knowledge of automotive systems, develop advanced customer service skills, and potentially explore new career pathways within the company.
Located in the vibrant area near Hobby airport, this position provides the advantage of working in a fast-paced and accessible environment, ideal for those who enjoy interacting with a variety of customers and tackling new challenges each day. If you are ready to take the next step in your career and become an integral part of the Openwork Company team, don’t miss this opportunity—apply today by clicking the job application button below!
Auto Parts Customer Service Representative (CSR) - Summary- Frontline role in the used auto parts industry, focused on retail and customer service
- Utilize automotive knowledge to assist customers with locating and purchasing parts
- Engage with customers in-person and over the phone for inquiries and support
- Participate in maintaining a safe, organized, and efficient yard environment
- Assist customers in locating cars and auto parts using computer programs
- Identify auto parts and process transactions accurately
- Support cashiers with parts identification and calling out parts as needed
- Attend safety meetings and participate in company safety programs
- Handle general labor tasks such as sweeping, shoveling, and general clean-up of the yard and equipment
- Answer phone inquiries and provide excellent customer service
- Maintain accurate records using Microsoft Outlook and Excel
- Competitive hourly pay rate
- Full-time employment with opportunities for overtime
- Supportive team environment
- Positive workplace culture focused on safety and inclusivity
- Strong knowledge of auto parts is required
- Bilingual in English and Spanish preferred
- Must be able to read, write, and speak in English
- Proficient with Microsoft Outlook and Excel
- Physically capable of standing for long periods and lifting up to 50 lbs
- Willingness to work weekends and overtime as needed
- Customer-focused with excellent communication skills
- Detail-oriented and safety-conscious
- Team player who thrives in a fast-paced retail environment
- Flexible schedule and positive attitude
- Demonstrated ability to manage multiple tasks efficiently
- Opportunity to work in a vibrant and accessible area near a major airport
- Company is committed to equal employment opportunity and a diverse, inclusive work environment
- Career growth and advancement potential within the auto parts industry
- Apply now by clicking the job application button to join the team and make a meaningful impact!