Assistant General Manager
Location: San Francisco, CA
Job Type: Full Time
Company: Stress-Free Auto Care
Category: Store Management
Job Description Apply Now
The Assistant General Manager (AGM) is a pivotal leadership role responsible for driving operational excellence, revenue growth, and team development in a dynamic, customer-focused environment. As the right hand to the General Manager, the Assistant General Manager oversees daily shop operations, implements business strategies, and ensures a superior experience for both customers and employees. This position is integral to building long-term value for the business through a hands-on, results-driven approach that balances immediate sales goals with broader organizational objectives.
Working closely with the General Manager, the Assistant General Manager helps turn strategic goals into actionable results by leveraging customer insights, sales data, and operational trends. This role requires an individual who is capable of exceeding individual sales targets while also inspiring the team to reach new performance heights. The Assistant General Manager will play a key part in identifying new revenue opportunities, increasing customer retention, and fostering local business partnerships that drive sustainable growth.
Day-to-day, the Assistant General Manager leads by example, setting clear expectations for team members and holding them accountable to measurable standards. By coaching staff, providing direct feedback, and supporting professional development, the AGM builds a motivated workforce that is aligned with the company’s mission and committed to delivering exceptional results. The successful candidate will also excel in identifying performance gaps and proactively implementing solutions that enhance both customer satisfaction and business outcomes.
Assistant General Manager roles offer clear pathways for advancement based on demonstrated performance, leadership capabilities, and readiness for increased responsibility. This growth-oriented environment provides significant career upside for high-performing individuals who are passionate about team leadership and business development.
Assistant General Manager - Summary- Serves as a key driver of shop performance and revenue growth
- Partners with the General Manager to execute business strategy and achieve organizational goals
- Focuses on customer retention, revenue maximization, and team development
- Inspires a culture of sales excellence and operational accountability
- Opportunities for advancement based on performance and leadership
- Meet and exceed individual sales and revenue targets while driving shop-level performance
- Identify and pursue opportunities for business growth, including customer retention, increased visit frequency, new service offerings, and local partnerships
- Convert customer needs and technician recommendations into approved work using strong sales skills
- Monitor sales trends and operating data to identify gaps and opportunities for improvement
- Help build a high-performing sales culture and ensure team members understand and own their goals
- Partner with the General Manager to set clear expectations and maintain team accountability
- Coach employees on achieving sales, customer experience, productivity, and operational goals
- Provide direct feedback, recognize strong performance, and support career development of staff
- Build long-term customer relationships and foster loyalty through outstanding service
- Identify and implement initiatives to improve customer experience, retention, and referrals
- Resolve complex customer concerns while protecting business interests
- Coordinate workflow among Service Advisors, technicians, and management to ensure operational efficiency
- Diagnose performance issues early and implement corrective actions proactively
- Make business decisions that balance sales, customer needs, staffing, and operational priorities
- Competitive compensation with opportunities for performance-based earnings
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- PTO and paid holidays
- Employee discounts
- Training and ongoing leadership development
- Clear advancement opportunities for high performers
- Proven track record in driving sales, revenue, or business performance through individual contribution and team leadership
- Experience in a leadership role within retail, sales, hospitality, automotive service, or other fast-paced, customer-oriented businesses
- Demonstrated ability to set expectations, coach to KPIs, and hold teams accountable for results
- Strong sales instincts, including value building, objection handling, and closing
- Business acumen to identify growth opportunities and create sustainable revenue streams
- Ability to manage multiple priorities in a fast-paced environment while maintaining urgency and follow-through
- Comfort with using performance data to guide decisions and diagnose issues
- High level of accountability, adaptability, and ambition for career growth
- Automotive experience is a plus, but not required—strong leadership and sales skills are essential
- Consistently delivers strong individual and team revenue results
- Creates new business opportunities and fosters customer loyalty
- Raises team performance through effective coaching and accountability
- Understands and acts on key performance metrics
- Identifies areas for improvement and implements solutions proactively
- Builds credibility with both employees and customers through sound judgment and communication
- Demonstrates ownership of financial, operational, and team outcomes
- Working in a vibrant and growing company environment offers exposure to industry best practices and professional development opportunities
- Commitment to diversity, equity, and inclusion in all hiring and employment practices
- Clear legal compliance with equal opportunity employment standards
- Applicants are encouraged to apply by clicking the job application button to take the next step in their career journey
- Performance and leadership are the primary drivers of advancement—demonstrate your impact and grow your career!